Membership Officer

Membership Officer (deadline extended)

Website Early Childhood Ireland

The Person

The successful candidate will play a pivotal role in the achievement of our mission, which is to support and empower our members to provide the highest quality Early Learning and Care and School Age Childcare services for children and their families in centres and childminders’ homes.

We are seeking an enthusiastic, highly motivated professional, with the ability to work on their own initiative, to further enhance the service we provide to our members. The successful candidate will have experience working in a customer-focused environment in a position of responsibility, with a focus on high performance, impact measurement and achievement of strategic goals.  You will be able to demonstrate a track record working in an integrated way with senior colleagues and teams across the organisation.

 

Job Description

Early Childhood Ireland is the leading membership organisation in the Early Learning and Care and School Age Childcare sector, with 4000 members. Early Childhood Ireland has a strong track record that spans over five decades, and our vision is that every young child is thriving and learning in quality Early Learning and Care and School Age Childcare in centre-based and childminding settings.

Reports to:      Membership Manager.

Contract:          Full-time, permanent, following probation.

Location:         The organisation is operating on a hybrid basis. Our national office is based at Tallaght in south Dublin.

 

Job Purpose

The successful candidate will be responsible for developing and maintaining our membership base. Reporting to the Membership Manager, the Membership Officer will play a key role in delivering operationally on the organisation’s Membership Strategy with particular reference to retaining and expanding our membership base and engaging with our members in line with our Strategic Plan 2021 to 2026. This role will involve roll out of innovative ways to ensure retention of existing members and recruitment and cultivation of new members, including the communication of new member benefits that focus on member excellence.

Responsibilities

  • Support the Membership Manager with the delivery of our five-year Membership Strategic Plan to support the delivery of the ECI Strategic Plan 2021-2026
  • Implement our Membership growth strategy, covering sales, marketing and retention, in order to deliver volume and income growth against targets
  • Coordinating lead generation and conversion
  • Develop and manage the delivery of campaigns to recruit new members
  • In collaboration with our Communications Team, ensure that the membership offering is clearly presented through digital channels, and across the Organisation’s communications channels
  • Maintaining and building on current relationships with members of Early Childhood Ireland and continually promote member services and resolve member queries in timely fashion
  • Providing excellent customer service to our members and ensuring we meet their evolving needs and expectations
  • Execute successful and innovative membership renewal campaigns
  • Work collaboratively with all teams in the Organisation to deliver Early Childhood Ireland’s strategy and acquire opportunities to promote membership via partnerships or third-party affiliates
  • Evaluate and monitor campaigns with a view to exceeding targets
  • Evaluate renewal systems and communications
  • Be the internal champion for the CRM database, maintaining an overarching understanding of how the database is used throughout the Organisation.
  • Provide detailed reports for Management on ongoing basis
  • Other relevant duties that may arise from time to time.

 

Person Specification
  • Proven background and experience in sales and customer service and data proficiency
  • Strong attention to detail
  • Ability to be creative, innovative, and resourceful
  • Excellent administrative and interpersonal skills
  • Good organisation and time management skills
  • Experience in Customer Relationship Management (CRM)
  • Ability to work credibly and collaboratively with staff across the organisation
  • Ability to work under pressure, manage competing priorities and maintain a professional approach within a team context
  • Goal-oriented with a proven capacity to meet deadlines
  • Be competent in Microsoft Word, Excel, PowerPoint and Outlook

 

Essential Requirements
  • Proven experience in maintaining and increasing members
  • A relevant 3rd level professional qualification at degree level in an appropriate discipline or equivalent
  • A minimum of three years’ experience in a relevant area of work

 

Personal Attributes and Qualities
  • Dependable
  • Organised
  • Professional and hardworking

 

Terms and Conditions

Employer:        Early Childhood Ireland

Location:         Hybrid – Head office located Tallaght, Dublin 24

This is a full-time post (35 hours per week) reporting to the Membership Manager.

A salary of €35,000 –€45,000 is offered.

Benefits:

  • Holiday entitlement of 23 days (incremental increases based on service)
  • Contributory Pension Scheme*
  • Hospital Saturday Fund (Health Plan – Contributory)*
  • Death in Service Benefit*
  • AA Road Assistance Cover (where travel is required for the role)*
  • Flexi Time*

*Subject to completion of a satisfactory probationary period

Garda Vetting is a requirement of this post.

 

Application Process

To apply, please submit an up-to-date CV and letter of application setting out your suitability for the role, for the attention of Rita Dolan via email to: recruitment@earlychildhoodireland.ie.

Shortlisting of candidates may apply and will be on the basis of the Job Description and Person Specification.  Candidates may be asked for further information or to undertake other tasks to assist in the assessment process.

Interviews are currently planned for August 2022.

Early Childhood Ireland strives to be an Equal Opportunities Employer.

Early Childhood Ireland does not require the assistance of third-party agencies at this time

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