Scéalta – The Early Childhood Ireland Blog

< Back to Blog

Look Who’s Talking…


Tuesday 14 May 2019

At a recent HR event I attended, Kieran Mulvey, former Director General of the Workplace Relations Commission, spoke and he said he always applied the rationale that “conversation trumps investigation”. It struck me that often in the workplace we can jump in and start investigating and disciplining when really a simple word to someone could be as effective, if not more so, in dealing with the issue. But how does that sit with the adage that if you don’t write it down, then it didn’t happen? This is where we can struggle at times, if we proceed too informally then we could face issues if a situation does escalate. How do we work around this?

The fact of the matter is that services are all in the business of relationships; with the children in their care, with parents and with the colleagues and staff. These relationships are with human beings and so conversations and meaningful communications are a critical part of that. It is these communications that build the foundations of trust and create the emotional connection. This is where the real magic happens and the service can thrive.

The problem is that often as employers we feel inhibited by our processes when trying to have these conversations. We want to make sure that we are recording everything correctly by writing it all down and so the person only sees the top of our heads whilst we are busy writing, or we don’t write it at all and try unsuccessfully to do it later. How can it be done? How can you give an employee meaningful feedback, good or bad, and still tick the box with the correct process and fill in the correct form? Sometimes the process doesn’t bear in mind that there is a human being sitting in front of you whom you are trying to have a conversation with.

Consider this scenario for a moment. You have a staff member who is with your service a mere three months. They are getting on fine, but you are concerned that they aren’t using their initiative. They don’t push themselves and are holding back a bit. Their work is good but could be better. You want to talk to them about it but don’t want to make it a “big deal”. Equally you are aware that they are on probation and you have limited time in which to deal with it. You want to make sure you follow process in case they don’t get better and you need to take further action. So, if you have a “quiet word” is this formal enough? Now put yourself in the shoes of the staff member. You have started a new job. You understand the role, but you aren’t entirely sure what is expected of you. You are trying hard, but you need more clarity around how to be better. You would like an outline of this but don’t know how to ask.

It was this type of scenario that Early Childhood Ireland’s Early Years Employer Service team considered when developing the new One to One Meeting record. This resource was designed so that you can use it for performance reviews or supervision but is adaptable to use for any kind of informal meeting where the main actions can be recorded and follow up agreed, in a non-obtrusive way. It will assist you in keeping communication open and frequent with staff and ensure that all meetings are accurately recorded. This resource was designed so that you record informal conversations/meetings quickly and easily without losing the human connection. This way you can promote engagement, whilst ensuring you have accurate records.

So, remember it’s always good to talk and now it should be easier to keep the record straight when you do!

Gillian Moore is the manager of our newly launched Early Years Employer Service. With over 10 years experience working in HR and a prior legal background, Gillian’s focus will be on supporting Early Childhood Ireland's members as they navigate the complexities of running a service and helping them have confidence in their HR and business practices.
0 comments Comments

Leave a Reply

Please Log In to comment:

research(6) Glitter(2) Maynooth(1) babies(7) Aistear Siolta Practice Guide(1) Orla Kenny(1) Horizon 2020(1) Child mental health(1) risk assessment(1) budget(1) Fantasy play(1) learners(1) Trade union(1) Workforce(1) Department of Education and Skills(1) Love(2) Autism(3) Leprechauns(1) dining experiences(1) pets(1) aistear blog(3) ECEC Setting(1) Margy Whalley(1) HR(1) Story(1) collaboration(1) United Nations(1) MECPI(1) Appreciation(1) Afghanistan(1) Early Childhood Ireland National Awards(2) Storytelling(5) General Data Protection Regulation(1) Family(1) Magda Gerber(1) Arlene Forster(1) TOY Programme(1) Easter(1) DES Inspection(1) animals(2) planning(1) Interactions(2) purpose(1) Xbox(1) worries(1) Montessori(3) Sessional service(1) Positivity(1) Inspections(1) Department of Children and Youth Affairs(2) Elders(1) emotional environment(1) risk(2) Light table(1) Communicating(1) Rising to the Challenge(2) INTO(1) friendships(1) Routines(1) Family wall(1) Shapes(1) journey(1) UN(1) Creativity(4) Annual Conference 2019(1) Titles(1) Independence(1) Vivian Gussin Paley(1) keezy(1) Wesco(1) Nonverbal(1) Challenges(1) Dr. Emer Ring(1) Primary School(2) stories(2) Line-ups(1) Trade Unions(1) Italy(1) memories(1) Emergent Curriculum(1) Together Old and Young Programme(1) Winter(1) learning(19) preschool settings(1) code of professional responsibility(1) Traffic Lights(1) Awards Night(1) Treasure(1) bonds(1) Childcare(2) christmas(9) Certificate(1) Rituals(1) outdoors(3) UD(1) Anxiety(2) Degree(1) Wonder(1) Prexit(1) Kilkenny(1) Ariana Pucci(1) play(32) Arts(1) Summer(1) apps for children(1) code of ethics(1) Children's Rights(3) Photographs(1) baby room(1) National Pyjama Day(1) First 5 transitions for children award(1) Favouritism(1) ReCreate(2) Christmas Creativity(2) refugees(1) Shoes(1) life long learning(1) books(4) Mount Everest(1) Scéalta Book Review(1) Reggio(1) Inspired Practice Award(5) Reggio Emilia(1) Growing up in Ireland(3) Inter-generational learning(2) Children's Research Network(1) Confident(1) Professionalisation(5) dogs(1) Maternity Leave(1) Aistear(116) Grief(1) Training(2) MA(1) Mixed age groups(2) ERASMUS+(3) Self-Esteem(1) Lego(2) AIM(2) Investment(2) trust(3) STEM(3) Wrapping paper(1) School Age Childcare(1) Limerick(1) Music(3) relationships(17) Participation(2) early childhood educator(1) ears(1) Affordability(1) annual conference(1) IGL(1) Flowers(1) supportive environments(2) Snack Time(1) UNCRC(1) Maths Week(1) Masterclass(2) National Awards 2019(1) Siolta blog(7) Patterns(1) Playdough(1) science week(2) curiosity(3) Body Language(1) GDPR(1) Learning Story Awards(2) Magnavacchi(1) Human Resources(1) Super Shed Stories(1) Cork Institute of Technology(1) Research and Professional Learning(1) Drawing(2) Irish(1) Relaxation(1) Vertical grouping(1) Book Review(1) Mud kitchens(1) Oireachtas(1) Learning Stories Award(3) experience(1) Pobal sector profile(1) Exploring and Thinking(1) Halloween(2) Childhood(1) Time(1) Cognitive development(1) behavioural science(1) Learning Journal(1) Workplace well-being(1) Santa(2) Gratitude(1) play stories(1) Trick or treat(1) community(5) story time(2) Early Childhood Ireland’s National Early Childhood Research Conference 2019(1) National Early Childhood Research Conference(1) Interests(1) Communications(1) science(3) Book Club(2) Behaviour(3) TRAP(1) Time Out(1) RIE philosphy(1) Buddy Bench(1) Meal time(1) Technology(3) social science(1) Sequins(1) Teamwork(1) Administrative Burden(1) Online(1) Art(6) maternity health(1) social media(1) Support(1) Mental Health(3) conversations(1) pablo(1) NCCA(3) NAEYC(1) Infectious diseases(1) First 5 strategy(1) Awards(2) Special Needs Assistants(1) Early Childhood Care and Education(1) AsIAm(1) listening(1) Magic(1) Policy(2) Sweets(1) Whole Group(1) Wilenski(1) Inspirational(2) Síolta(110) Traditions(2) scéalta(30) Queues(1) Exploring(1) Visual Impairment(1) Digital Devices(1) linc(1) Window(1) research submissions(1) Snakes(1) Care routines(1) Motor neuron disease(1) First 5(1) Laughter(1) Celebrate(1) Study Trip(1) National Bereaved Children's Awareness Week(1) Frustrations(1) Employee(1) Frosty the Snowman(1) Early Learning and Care Centres(1) conference(1) documentation(3) gender stereotype(1) Imagination(3) Learning Story(1) Builders(1) Graduation(1) Partnership with Families Innovation Award(2) youdoodle(1) Quality(4) early years learning(1) Irish Childhood Bereavement Network(1) PIP(1) Loss(1) Mealtimes(1) role playing(1) Educator - Leader in Practice Award(1) Liz Kerrins(1) Montessori & Early Childhood Professionals Ireland(1) Japan(1) Interaction(1) outdoor space(3) Stress(2) Budget 2019(2) Awards 2018(3) Impact(1) Map(1) Breathing(2) Trigonometry(1) Culture(2) Celebrations(4) National Council for Curriculum and Assessment(1) Document Learning(1) The Lullaby Book(1) National Forum for the Enhancement of Teaching and Learning in Higher Education(1) CPD(1) Budget 2020(1) Thinking(1) Growing up Outdoors(1) Kids Own(1) education(2) National Awards 2018(2) transitions(10) Inclusion(3) Mo Scéal(1) Dance(1) Equality & Inclusion Guidelines Training(1) under 3's(3) dublin(2) Change(1) Building Resilience(1) SPICE Framework(1) Arithmetic(1) ICBN(1) Recycle(1) Sustainability(3) ECCE(7) Mindfulness(2) COVID-19(1) emotions(2) Iraq(1) Feeding(1) LINC Award for Leadership in Inclusion(2) feisty(1) parents(6) overhear(1) Dr Mary O'Kane(1) Obesity(1) Identity and Belonging(4) educarer(1) value(1) Engineering(3) continual professional development(1) Ceremony(1) Seas Suas(1) Albert Einstein(1) blog(28) Aldo Fortunati(4) Recycling(2) Settling in(4) CCTV(1) Well-Being(9) Inter-generational(2) Infection Control(1) Facebook(1) gender bias(1) CIT(1) Meet the Members(1) Qualifications(1) Twitter(1) San Miniato(4) Names(1) Little Buddies(1) Reggio Children Network(1) Giraffe(2) New Appointments(1) Adoption(1) Plastic(1) Access and Inclusion Model(2) ECEC(2) University(1) Youtube Series(1) Inspired Practice Awards(1) The Jelly King(1) Sculptures(1) Awards 2019(1) Environment(2) imotion(1) Jenga(1) Academic Skills(1) Mantra(1) Empathy(1) Children's Voice(1) Yoga(1) learning bias(1) Universal Design(2) Death(2) Early Years(1) Maynooth University(1) Eritrea(1) Snacks(1) Providing Leadership to the First 5(1) Brain(1) Self-regulation(1) Sustainable(1) Mathematicians(1) Party(1) eating(1) Annual Conference 2017(2) Leaders in Practice(1) Socioemotional development(1) Performance Management(1) Weather(1) Malaguzzi(1) Potential(1) Maths Week Ireland(1) routine(2) Sleep(1) Jillian van Turnhout(1) Engineering Ireland(1) Educator Award - Leader in Practice(1) Decisions(1) Sociodramatic play(1) development(8) phone apps(1) Staff Motivation(1) Toby Bears Camping Trip(1) Minister for Children and Youth Affairs(1) Tuscan Approach(2) Educator of the Year Award(3) Maria Montessori(1) man up(1) curriculum(5) Consent(1) Competent(1) Educators(2) Upcycling(1) Maths(5) Pobal(1) Design(1) Nuturing interactions(1) Early Years Educators(3) Valerie Gaynor(1) Research Seminar(1) Identity(5) Exit interview(1) Leargas(1) Supernanny(1) Reflective Practice(1) Belonging(3) Buddies(1) Workplace Relations(3) Running(1) Self Help Skills(1) Nutrition(1) Early Learning and Care(1) Plants(1) Children(3) Wendy Lee(3) grandchild(1) Graduate(1) Bereavement(2) Minister Katherine Zappone(1) bloom app(1) Policy and Implementation Panel(1) EM Standing(1) Performing(1) Laugh(1) Exclusion(1) Mark Twain(1) Home Corner(1) Creative(1) Engineers Week(2) environments(1) Academics(1) Hand Hygiene(1) awards 2020(1) iOS(1) early years research(2) Exercise(1) Syria(1) EECERA 2016(1) E.coli(1) Research Conference 2019(1) reading(5) Rich Documentation(1) Norway(2) Advocacy(1) Thanks(1) Confidence(1) Diversity(1) Treasure Chest(1) Learning journals(1) Smiles(1) Blocks(1) Our Little Seed(1) Funding(1) listen(1) Learning Stories(9) dining(1) meals(3) preschool(3) Health(2) Pen green(1) Biting(1) Visitors(1) Thank you(1) Reading Time(1) Valentine's Day(3) European Project(1) Digital(1) child-centred approach(1) respect(5) Community involvement(1) Role play(1) Leadership(1) Síolta Quality Assurance programme(1) Penguins(1) Touch(1) Fabric(1) UN Sustainable Development Goals(1) Capable(1) Vietnam(1) Event Guide(1) National Holiday(1) Childcare Barometer 2018(1) mushrooms(1) Spiders(1) educating(1) communication(4) Deirdre Rogers(1) outdoor play(6) Irish Early Years Research & Practice Seminar 2018(1) Social Skills(1) Iceland(1) DCYA(4) Budget 2018(1) Care-giving routines(1) risky play(2) College(1) Intention(1) Games(1) Scéalta Blog(94) Gardening(1) Decision Making(1) Sport(1) food(1) Síolta QAP(1) Children and families(1) Cork(1) Engagement(1) Painting(1) toddlers(3) interacting(2) Kerry(1) Mayo(1) Playschool(1) Fee Play(1) RTE Investigates(1) Through the looking glass(1) St. Patrick's Day(1) Scents(1) Craft(1)


Site maintained and developed by Cloud Nine