Scéalta – The Early Childhood Ireland Blog

< Back to Blog

Look Who’s Talking…


Tuesday 14 May 2019

At a recent HR event I attended, Kieran Mulvey, former Director General of the Workplace Relations Commission, spoke and he said he always applied the rationale that “conversation trumps investigation”. It struck me that often in the workplace we can jump in and start investigating and disciplining when really a simple word to someone could be as effective, if not more so, in dealing with the issue. But how does that sit with the adage that if you don’t write it down, then it didn’t happen? This is where we can struggle at times, if we proceed too informally then we could face issues if a situation does escalate. How do we work around this?

The fact of the matter is that services are all in the business of relationships; with the children in their care, with parents and with the colleagues and staff. These relationships are with human beings and so conversations and meaningful communications are a critical part of that. It is these communications that build the foundations of trust and create the emotional connection. This is where the real magic happens and the service can thrive.

The problem is that often as employers we feel inhibited by our processes when trying to have these conversations. We want to make sure that we are recording everything correctly by writing it all down and so the person only sees the top of our heads whilst we are busy writing, or we don’t write it at all and try unsuccessfully to do it later. How can it be done? How can you give an employee meaningful feedback, good or bad, and still tick the box with the correct process and fill in the correct form? Sometimes the process doesn’t bear in mind that there is a human being sitting in front of you whom you are trying to have a conversation with.

Consider this scenario for a moment. You have a staff member who is with your service a mere three months. They are getting on fine, but you are concerned that they aren’t using their initiative. They don’t push themselves and are holding back a bit. Their work is good but could be better. You want to talk to them about it but don’t want to make it a “big deal”. Equally you are aware that they are on probation and you have limited time in which to deal with it. You want to make sure you follow process in case they don’t get better and you need to take further action. So, if you have a “quiet word” is this formal enough? Now put yourself in the shoes of the staff member. You have started a new job. You understand the role, but you aren’t entirely sure what is expected of you. You are trying hard, but you need more clarity around how to be better. You would like an outline of this but don’t know how to ask.

It was this type of scenario that Early Childhood Ireland’s Early Years Employer Service team considered when developing the new One to One Meeting record. This resource was designed so that you can use it for performance reviews or supervision but is adaptable to use for any kind of informal meeting where the main actions can be recorded and follow up agreed, in a non-obtrusive way. It will assist you in keeping communication open and frequent with staff and ensure that all meetings are accurately recorded. This resource was designed so that you record informal conversations/meetings quickly and easily without losing the human connection. This way you can promote engagement, whilst ensuring you have accurate records.

So, remember it’s always good to talk and now it should be easier to keep the record straight when you do!

Gillian Moore is the manager of our newly launched Early Years Employer Service. With over 10 years experience working in HR and a prior legal background, Gillian’s focus will be on supporting Early Childhood Ireland's members as they navigate the complexities of running a service and helping them have confidence in their HR and business practices.
0 comments Comments

Leave a Reply

Please Log In to comment:

feisty(1) Map(1) Children(4) DES Inspection(1) Early Learning and Care(1) COVID-19 crisis(1) Mindfulness(2) play stories(2) Orla Kenny(1) School Age Childcare(1) Christmas Creativity(2) Pre-School Services(1) Syria(1) Childcare(3) Mental Health(3) dining experiences(1) Ceremony(1) Awards 2019(1) Annual Conference 2019(1) bonds(1) Academic Skills(1) collaboration(1) christmas(9) Early Childhood Ireland(2) education(2) Facebook(1) Care routines(1) educating(1) Online(1) Effect of Lockdown(1) Thank you(1) behavioural science(1) Loss(1) risk assessment(1) listen(1) Children's Rights(3) Universal Design(2) Penguins(1) life long learning(1) Identity(5) Academics(1) ERASMUS+(3) development(8) Valerie Gaynor(1) Motor neuron disease(1) Childcare Barometer 2018(1) Trick or treat(1) Kerry(1) baby room(1) Competent(1) Support(1) Wilenski(1) preschool settings(1) reading(5) Glitter(2) gender stereotype(1) ReCreate(2) structure(1) Belonging(3) Mud kitchens(1) DCYA(4) Inspired Practice Award(5) friendships(1) Oireachtas(1) Family(1) Communications(1) UN Sustainable Development Goals(1) Reggio(1) Thinking(1) Well-Being(9) Síolta QAP(1) environments(1) outdoor space(3) Change(1) reopening ireland(1) Digital(1) Performing(1) Maternity Leave(1) apps for children(1) Document Learning(1) Learning Journal(2) ECCE(7) Photographs(1) Buddies(1) supportive environments(2) emotions(2) Diversity(1) Independence(1) story time(2) National Childcare Scheme(1) Sociodramatic play(1) Scéalta Blog(99) Fee Play(1) Funding(1) staying connected(1) Death(2) Laugh(1) Leadership(1) meals(3) Workplace well-being(1) Afghanistan(1) research submissions(1) respect(5) INTO(1) youdoodle(1) Environment(2) Positivity(1) Sculptures(1) Weather(1) Learning Story Awards(2) Super Shed Stories(2) Book Review(1) Traffic Lights(1) Identity and Belonging(4) AIM(2) art of the relationship(1) National Awards 2018(2) Aldo Fortunati(4) developing motor skills(1) Sessional service(1) Home Corner(1) overhear(1) Exploring and Thinking(1) Exit interview(1) Inter-generational learning(2) annual conference(1) Irish Childhood Bereavement Network(1) Training(2) Storytelling(6) Playschool(1) Party(1) scéalta(37) Arts(1) Montessori(3) Irish(1) Graduation(1) Kids Own(1) Covid19 crisis(1) Infection Control(1) Wrapping paper(1) Participation(2) routine(2) Rich Documentation(1) General Data Protection Regulation(1) Event Guide(1) RTE Investigates(1) Degree(1) CCTV(1) value(1) Síolta Quality Assurance programme(1) Limerick(1) National Awards 2019(1) educarer(1) Budget 2019(2) grandchild(1) Liz Kerrins(1) Plants(1) Early Childhood Ireland National Awards(2) Maths Week(1) conference(1) Magic(1) Culture(2) Scéalta Book Review(1) aistear blog(3) Settling in(4) Engineering Ireland(1) Touch(1) Mathematicians(1) National Council for Curriculum and Assessment(1) Investment(2) Summer(1) Feeding(1) Autism(4) Montessori & Early Childhood Professionals Ireland(1) Leaders in Practice(1) Design(1) Educator of the Year Award(3) Employee(1) maternity health(1) Access and Inclusion Model(2) RIE philosphy(1) Self-Esteem(1) Special Needs Assistants(1) Digital Devices(1) Children's Voice(1) Nuturing interactions(1) risk(2) Frosty the Snowman(1) IGL(1) LINC Award for Leadership in Inclusion(2) GoToMeeting app(1) science(3) books(4) Cognitive development(1) Research Seminar(1) keep in touch(1) Lego(2) Minister for Children and Youth Affairs(1) Emergent Curriculum(1) Gratitude(1) play pods(1) learning bias(1) MECPI(1) Awards Night(1) Leargas(1) Mixed age groups(2) Staff Motivation(1) early years learning(1) learning(19) The Jelly King(1) purpose(1) National Forum for the Enhancement of Teaching and Learning in Higher Education(1) Japan(1) Mealtimes(1) Little Buddies(1) pablo(1) Opportunities(1) Intention(1) Empathy(1) early life(1) Patterns(1) Fabric(1) Consent(1) play therapy(1) San Miniato(4) Sleep(1) Names(1) refugees(1) Book Club(2) Qualifications(1) Recycle(1) dublin(2) Policy and Implementation Panel(1) Line-ups(1) Norway(2) Treasure(1) United Nations(1) code of professional responsibility(1) Early Years Educators(3) Drawing(2) Music(3) Snacks(1) National Holiday(1) COVID-19(5) Department of Children and Youth Affairs(2) Family wall(1) Yoga(1) Blocks(1) Síolta(117) Reggio Children Network(1) Halloween(2) Imagination(3) Maynooth(1) Magda Gerber(1) Certificate(1) Recycling(2) gender bias(1) Kilkenny(1) Maynooth University(2) Frustrations(1) TOY Programme(1) Aistear(121) trust(4) Behaviour(3) Jenga(1) Affordability(1) emotional environment(2) Titles(1) Magnavacchi(1) Providing Leadership to the First 5(1) Albert Einstein(1) iOS(1) EM Standing(1) Sustainability(3) STEM(3) MA(1) outdoor play(6) Love(2) Dr. Emer Ring(1) Graduate(1) Story(1) blog(34) Anxiety(2) Performance Management(1) Confident(1) Engagement(1) preschool(4) movement behaviours(1) Nonverbal(1) Arithmetic(1) Time(1) ICBN(1) Deirdre Rogers(1) Early Childhood Ireland’s National Early Childhood Research Conference 2019(1) Pobal sector profile(1) Arlene Forster(1) relationships(17) Valentine's Day(3) Routines(2) Wesco(1) E.coli(1) Awards(2) Reggio Emilia(1) Plastic(1) social media(1) Treasure Chest(1) Mayo(1) Nutrition(1) transitions(10) Learning journals(1) Gardening(1) Margy Whalley(1) Advocacy(1) Reopening Childcare(1) Bereavement(2) early childhood educator(2) Engineering(3) Pobal(1) Time Out(1) Equality & Inclusion Guidelines Training(1) The Play and Learning in the Early Years(1) Whole Group(1) Cork(1) Winter(1) Easter(1) awards 2020(1) Department of Education and Skills(1) ECEC Setting(2) Health(2) National Bereaved Children's Awareness Week(1) early years research(2) Mantra(1) Maria Montessori(1) SAC(1) animals(2) First 5 strategy(1) Hand Hygiene(2) Decisions(1) Buddy Bench(1) St. Patrick's Day(1) communication(4) Wonder(1) SPICE Framework(1) Celebrations(4) Exercise(1) Childhood(1) Games(1) University(1) Minister Katherine Zappone(1) curriculum(5) GDPR(1) code of ethics(1) babies(7) stories(3) Mount Everest(1) Mark Twain(1) Decision Making(1) Capable(1) Light table(1) science week(2) Communicating(1) Irish Early Years Research & Practice Seminar 2018(1) Sweets(1) Aistear Siolta in Action(1) Biting(1) Creative(1) Inspired Practice Awards(1) Seas Suas(1) National Early Childhood Research Conference(1) experience(1) Traditions(2) Quality(4) toddlers(3) research(6) social science(1) Research and Professional Learning(1) Pen green(1) Stress(2) Care-giving routines(1) Window(1) Siolta blog(8) Masterclass(2) under 3's(3) Painting(1) Ariana Pucci(1) Mo Scéal(1) children development(1) Budget 2020(1) NAEYC(1) conversations(1) Snakes(1) planning(1) Socioemotional development(1) ears(1) Engineers Week(2) community(5) Builders(1) Craft(1) Malaguzzi(1) UD(1) curiosity(3) Policy(2) European Project(1) Teamwork(1) Art(6) Elders(1) Snack Time(1) TRAP(1) Partnership with Families Innovation Award(2) Shapes(1) Pedagogical leaders(1) Appreciation(1) interacting(2) Santa(2) Grief(1) CIT(1) Our Little Seed(1) National Pyjama Day(1) Smiles(1) Tuscan Approach(2) Early Childhood Care and Education(2) Body Language(1) Educators(2) Prexit(1) lockdown(1) Primary School(2) Trigonometry(1) Obesity(1) Budget 2018(1) EECERA 2016(1) Community involvement(1) june29(1) Together Old and Young Programme(1) Interaction(1) role playing(1) Annual Conference 2017(2) Trade union(1) Learning Stories(9) Through the looking glass(1) HR(1) Wendy Lee(3) Vietnam(1) play pod(1) Shoes(1) Growing up Outdoors(1) Xbox(1) New Appointments(1) Educator - Leader in Practice Award(1) journey(1) show and tell(1) ECEC(2) linc(1) Meet the Members(1) Vivian Gussin Paley(1) Inter-generational(2) Pedagogy(1) Inspections(1) Meal time(1) Horizon 2020(1) Playdough(1) budget(1) Workforce(1) Interests(1) Scents(1) Infectious diseases(1) Creativity(4) Awards 2018(3) Spiders(1) Visitors(1) Covid pandemic(1) outdoors(3) risky play(2) Rising to the Challenge(2) Child mental health(1) Queues(1) Celebrate(1) Dr Mary O'Kane(1) Supernanny(1) Exploring(1) family time(1) Reading Time(1) Brain(1) Learning Stories Award(3) eating(1) Inspirational(2) continual professional development(1) Child Care(1) Sustainable(1) Children and families(1) man up(1) Potential(1) Reflective Practice(1) Inclusion(3) dogs(1) Study Trip(1) Sequins(1) Your place(1) documentation(4) Favouritism(1) Running(1) Building Resilience(1) dining(1) Workplace Relations(3) Giraffe(2) Upcycling(1) imotion(1) childcare services(1) College(1) Confidence(1) COVID-19 Reopening(1) Aistear Siolta Practice Guide(1) Learning Story(1) Early Years(1) Technology(3) Self Help Skills(1) mushrooms(1) Iraq(1) Challenges(1) Flowers(1) pets(1) learners(1) phone apps(1) keezy(1) Breathing(2) Growing up in Ireland(3) Trade Unions(1) Exclusion(1) Early Learning and Care Centres(1) Jillian van Turnhout(1) Toby Bears Camping Trip(1) listening(1) Leprechauns(1) Role play(1) memories(1) Social Skills(1) worries(1) parents(6) Educator Award - Leader in Practice(1) Cork Institute of Technology(1) Fantasy play(1) Dance(1) Maths Week Ireland(1) Maths(5) Iceland(1) UNCRC(2) ELC(1) child-centric(1) Eritrea(1) PIP(1) Impact(1) Sport(1) Self-regulation(1) bloom app(1) NCCA(3) First 5 transitions for children award(1) Children's Research Network(1) primary education(1) The Lullaby Book(1) AsIAm(2) Thanks(1) Rituals(1) Human Resources(1) child-centred approach(1) Professionalisation(5) play(34) Administrative Burden(1) healthy eating policies(1) Laughter(1) UN(1) CPD(1) Italy(1) Youtube Series(1) First 5(1) Twitter(1) Vertical grouping(1) food(1) Adoption(1) Research Conference 2019(1) Visual Impairment(1) Relaxation(1) Interactions(2) Universal Design Guidelines(1)


Site maintained and developed by Cloud Nine